Let’s practice our customer service skills, shall we? How about a little bit of role play?
Customer:
‘Good afternoon. We’d like to check out, please.’
Receptionist:
‘Certainly. Could I have your room number, please?’
Customer:
‘221.’
Receptionist:
‘If I could have the card key, I’ll get you your bill.’
[About 2 minutes later]
Receptionist:
‘Here’s your itemised bill. It includes the cost of the room and a list of all the products and services that you have used during your stay in the hotel. ‘
Customer:
‘It looks fine.’
Receptionist:
‘So that’s €475. How would you like to pay, cash or card?’
Customer:
‘By credit card. Here it is.’
Receptionist:
Thank you.’
[1 minute later]
Receptionist:
‘If you could just sign your name at the bottom of this piece of paper.’
Customer:
‘Ok.’
Receptionist:
‘Thank you. Here’s your credit card and your receipt, that shows that you have paid the bill.’
Customer:
‘Thank you. Could you call us a shuttle for the airport, please?’
Receptionist:
‘To leave now?’
Customer:
‘Yes, please.’
[1 minute later]
Receptionist:
‘It’ll be here within 7 minutes, outside the entrance. I hope you enjoyed your stay. have a very nice journey.’
Customer:
‘Thank you.’