Customer Service in your business
We have noticed how many of our customers in U24business concern themselves with good customer skills. More companies every day invest in training valuable members of their staff on these skills.
How good are you in Customer Service in your mother tongue? Well, the smart thing is to check what your foreign customers think about you. Their loyalty is key to your success as a business.
The happier your customers are, the higher your profits. But the same thing goes with your employees, doesn’t it? Happy employees will very likely be long term employees. And that is fabulous for the company’s operating costs. They will be significantly less should you have an ever increasing employee retention.
Most successfull leaders agree to this simple fact:
You never get a second chance
to make a good first impression.
When any person phones your office or visits for the first time, that first impression is key. It makes or breaks your chances for success with that particular company or person. So having a waiter, admin, sales guy, or key account manager with poor customer service skills can cost you shedloads of money.
Making that person feel wanted and welcomed can turn him or her into a lifetime ambassador for your brand, your company or your services. It doesn’t matter if that person buys from you at that particular time. [Richard Shapiro, The Welcomer Edge]
Attitude Eats Aptitude for Breakfast
If you have to hire someone for a customer care role, please hire passion and a willingness to go the extra mile. Hire sun, not foggy rainy days. How can you do that? Try to note a sunny disposition and the gumption to learn and getting things done every day better than the day before.
What of these two options is more cost effective for your business? Help an awesome person to aquire some technical skills or help a person to stop an undesirable behaviour?.
Also, think how much is costing you poor customer service. For every customer complaint, there are six other customers who have remained silent but will speak to others about your customers.
Happy Staff = employee coaching
What can of leader are you in your business or your department? The thing is, employees who receive frequent feedback from management feel they haver more control over their performance. This in turn makes them feel more satisfied with their jobs.
So who needs to get better at customer care first in the company? That’s right. Management! If you want to be a successful manager you need to check right now how good you are giving positive feedback.
Companies in the upper half of both employee and customer engagement get a 240% boost in terms of revenue [2009 Gallup Report, Lisa Ford, Do Happy Employees Create Happy Customers?]