Let’s have another example to do a role play activity applied to customer service:
Hotel Customer Service Skills
Let’s practice our customer service skills, shall we? How about a little bit of role play?
Top Customer Complaints
Many people in the tourism industry agree the most important factor contributing to success in what they do, has to do with “being service driven”.
Providing customers (who are often tourists from foreign countries) with satisfactory service has never been more important, as any person who visits your hotel, travel agency, restaurant, or B&B can post online reviews that are available for anyone to see in a matter of seconds.
14 Phone Customer Service Techniques you really Need to Master
Customer-centric companies are benefitting from increasing the service quality of their phone conversations. Making these customer interactions more personal, professional and effective can increase customer satisfaction, promote a positive brand image and increase revenue for the company.
Enhancing the customer service techniques of call center agents should therefore be a focus of any customer-centric company.
Below is a list of 14 techniques to provide amazing customer service over the phone.
‘durante’ no es siempre ‘during’
En Inglés hay expresiones que no podemos traducir siempre directamente desde el Español. Una de ellas es «durante«. Vamos a ver cómo usar o no la palabra ‘during‘.