Customer service is one of the toughest jobs ever. When your job has to do with dealing with customer’s frustrations it can be a challenge.

Customer service is one of the toughest jobs ever. When your job has to do with dealing with customer’s frustrations it can be a challenge.
Vision, values, aims, tactics and strategies, planning and goal setting are absolutely meaningless if their impact is not monitored and evaluated. Do you agree? How do you collect data and evaluate progress against your company’s targets?
We have started our discussion on how strategy needs a clear vission. Also values play an important part of a company’s direction. But, shall we have a look at the Tesco case study we started?
Do you know what the history of Tesco is? What can you learn about business strategy by thinking about it?
El pasado viernes, nuestro Director Nacional y creador del Método U24business Nathan Manzaneque, impartió nuestro primer nivel de formación de formadores en Alicante.