When things go well, good customer service is easy, isn’t it? But what about when our guests are worried or frustrated?
Categoría: Customer Service
Hotel Vocabulary; giving and receiving thanks
Thanking your customers and answering thanks is a key part of your customer service skills. Let’s practice!
Hotel Vocabulary; apologizing…
Apologizing and how to answer to apologizing. Great vocabulary you should know and use every day!
Hotel Vocabulary; wishes…
Hotel Vocabulary; inquiring
Inquiring from your customers in a proper way can be a challenge. Can you learn these useful questions?