Many people in the tourism industry agree the most important factor contributing to success in what they do, has to do with “being service driven”.
Providing customers (who are often tourists from foreign countries) with satisfactory service has never been more important, as any person who visits your hotel, travel agency, restaurant, or B&B can post online reviews that are available for anyone to see in a matter of seconds.
Customer-centric companies are benefitting from increasing the service quality of their phone conversations. Making these customer interactions more personal, professional and effective can increase customer satisfaction, promote a positive brand image and increase revenue for the company.
Enhancing the customer service techniques of call center agents should therefore be a focus of any customer-centric company.
Below is a list of 14 techniques to provide amazing customer service over the phone.
This must have happened to you so many times. You do not agree with something said in a business meeting. As a spaniard, you may be tempted to say outright ‘I disagree‘. That may not be perceived as nicely as you think.
Can you use a more ‘british’ approach?
‘Eloquence is the power to translate a truth into language perfectly intelligible to the person to whom you speak‘ – Ralph Waldo Emerson. American writer and poet.
Nowadays you have to speak to many people from different parts of the globe. You need to use language they can readily understand. This is particularly crucial when influencing in an international context. How can you do that?