Declining something… How do you say NO in a polite way?
Categoría: Hotels
Hotel Vocabulary; being proactive
Hotel Vocabulary; directing your guests
Hotel Vocabulary; assuring your guests
When things go well, good customer service is easy, isn’t it? But what about when our guests are worried or frustrated?
Hotel Vocabulary; giving and receiving thanks
Thanking your customers and answering thanks is a key part of your customer service skills. Let’s practice!