Hoy vamos a compartir el secreto mejor guardado para que siempre se ofrezca en tu empresa el mejor servicio al cliente de forma consistente. ¿Lo vemos juntos?
Categoría: Human Resources
Top Customer Complaints
Many people in the tourism industry agree the most important factor contributing to success in what they do, has to do with “being service driven”.
Providing customers (who are often tourists from foreign countries) with satisfactory service has never been more important, as any person who visits your hotel, travel agency, restaurant, or B&B can post online reviews that are available for anyone to see in a matter of seconds.
14 Phone Customer Service Techniques you really Need to Master
Customer-centric companies are benefitting from increasing the service quality of their phone conversations. Making these customer interactions more personal, professional and effective can increase customer satisfaction, promote a positive brand image and increase revenue for the company.
Enhancing the customer service techniques of call center agents should therefore be a focus of any customer-centric company.
Below is a list of 14 techniques to provide amazing customer service over the phone.
True Leadership, the rare trait to be successful
Usando el título de un artículo sobre liderazgo recordamos y mejoramos tu vocabulario de inglés de negocios. ¿Preparados? ¿Listos? ¡Ya!
How Can You Tell Someone Has True Leadership Skills? This Famous Study Narrows It Down to This 1 Rare Trait
In 2001, this best-selling management consultant identified one leadership behavior found in the most successful CEOs. Some things just don’t change over time.
Salario en inglés
Para trabajar en el extranjero o en una empresa de ámbito internacional te hará falta inglés de recursos humanos. Si trabajas en recursos humanos tú mismo, tendrás que participar en procesos de selección en inglés y gestionar el activo más valioso de tu empresa; las personas.
Recordar conceptos como ‘salario’ en inglés, y otros muchos te va a ayudar. ¿Lo practicamos juntos?