Directing your guests to a destination
Categoría: People
Hotel Vocabulary; assuring your guests
When things go well, good customer service is easy, isn’t it? But what about when our guests are worried or frustrated?
Hotel Vocabulary; giving and receiving thanks
Thanking your customers and answering thanks is a key part of your customer service skills. Let’s practice!
Hotel Vocabulary; apologizing…
Apologizing and how to answer to apologizing. Great vocabulary you should know and use every day!
