Directing your guests to a destination
Etiqueta: hostelería
Hotel Vocabulary; assuring your guests
When things go well, good customer service is easy, isn’t it? But what about when our guests are worried or frustrated?
Hotel Vocabulary; apologizing…
Apologizing and how to answer to apologizing. Great vocabulary you should know and use every day!
Hotel Vocabulary; wishes…
Top Customer Complaints
Many people in the tourism industry agree the most important factor contributing to success in what they do, has to do with “being service driven”.
Providing customers (who are often tourists from foreign countries) with satisfactory service has never been more important, as any person who visits your hotel, travel agency, restaurant, or B&B can post online reviews that are available for anyone to see in a matter of seconds.