Customer-centric companies are benefitting from increasing the service quality of their phone conversations. Making these customer interactions more personal, professional and effective can increase customer satisfaction, promote a positive brand image and increase revenue for the company.
Enhancing the customer service techniques of call center agents should therefore be a focus of any customer-centric company.
Below is a list of 14 techniques to provide amazing customer service over the phone.
Another week starts in this fabulous 2016, and we are again reaching those managers and Human Resources (Recursos Humanos) guys who want to practice their business English. That of course does not mean you cannot benefit from practicing these concepts if you are not an entrepreneur or manager or human resources executive. In fact, they will help you whatever